After my post last night in response to Matt Dickman I became quite excited about the possibilities of an enterprise version of Twitter, not just as a potential customer services tool as described in my last post, but also as a team/department/company wide communication tool. It could be hosted securely by a company, with company wide channels, department channels and individual team channels which could be made secure. It would allow easy communication to employees via the company wide and department channels, with the chance of real dialogue as employees respond. Teams could set up channels for projects with SMS notifications to allow them to keep everyone in the loop all the time, especially useful if the team is distributed.
Because Twitter is always on, and allows the whole team (or even whole company) to remain connected, it has a big advantage over other IM systems.
I can definitely see the value of this for companies - could be a good monetisation route for Twitter as well.
What do you think?
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UPDATE
I've been getting some replies on Twitter with regard to using Twitter as an enterprise tool, in its current format:
mukund @joshuamarch - saw your enterprise twitter post; we used it at a prev company for status update (given that everyone was in multiple geos)
Have you used Twitter as an enterprise tool in this way? Let me know
Because Twitter is always on, and allows the whole team (or even whole company) to remain connected, it has a big advantage over other IM systems.
I can definitely see the value of this for companies - could be a good monetisation route for Twitter as well.
What do you think?
-------------------
UPDATE
I've been getting some replies on Twitter with regard to using Twitter as an enterprise tool, in its current format:
mukund @joshuamarch - saw your enterprise twitter post; we used it at a prev company for status update (given that everyone was in multiple geos)Have you used Twitter as an enterprise tool in this way? Let me know
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